Are you ready to work with a world-class team and help disrupt the energy industry and the way consumers use energy and interact with utility companies? Are you excited to develop strong relationships and expand our business with large energy companies?
At Eliq, you'll be joining a fast growing SaaS startup that helps utility companies accelerate the clean energy transition and transform end-customer experience. Currently, we serve 15+ utilities with our SaaS service, energy analytics, white-label mobile apps, enabling millions of consumers to understand and manage their energy usage and are on a mission to reach 100s of millions of end-customers over the coming years. We're now expanding our Customer Success team to accelerate the growth in Europe.
The Role: As the business is growing quickly in Europe, we are now looking to grow our Customer Success team who work closely with our European clients (energy suppliers).
As a Customer Success Manager, it is your job to ensure clients get the maximum value out of the Eliq platform, become advocates of the solution and ultimately to renew and grow their business with Eliq. You will follow up on engagement metrics on behalf of our customers and work closely with the product team. You help clients engage end-customers with their energy consumption, accelerate the green energy transition and facilitate the ability in offering new energy related services, directly from your mobile phone.
Examples of key responsibilities are:
- Make our clients satisfied, leverage our services and reach joint goals,
- Analyse client data to identify new opportunities and scale each account,
- Develop supporting materials/documents with help from the team,
- Manage and help to close upgrades opportunities with help from the sales team,
- Represent Eliq at relevant conferences and tradeshows and ensure proper positioning of the company’s products and services.
Requirements:
- 4+ years of working experience in customer success or enterprise account management
- Highly motivated and you’re a very strong communicator, have a commercial mind-set and enjoy working with people,
- Excellent communication skills in a [local] language and English (other European languages may also be of value),
- As a person you take responsibility for what you do by being structured and drive your work,
- You are solution oriented and work well with complex issues and enjoy working with others,
- Technical skills such as SQL or other data processing knowledge desirable but not essential
- Knowledge of the Utility industry is a bonus
- BA/BS degree or equivalent working experience.
Location:
The role, which reports to the Head of Client Success will be based at our Swedish Headquarters in Gothenburg, but we also expect that you will need to occasionally travel to customers around the UK/Europe.
Remuneration:
Attractive basic salary, plus results based incentive, paid holidays, pension and expenses.
Do you want to be a part of shaping a sustainable energy future? We look forward to your application!
*Please apply with a CV and cover letter in English.